Smart Moves for Public Transportation—with Automatic Passenger Counting and Data Analytics

Passenger with a bicycle waiting on a metro platform at KVB station Kartäuserhof in Cologne—DILAX supports public transport operators with precise passenger counting in urban transit

Turning Data into Decisions   Since 1988

Passenger Intelligence for public transportation

For more than three decades, we have supported transit operators, authorities, and funding bodies in making public transportation more efficient, more reliable, and ready for the future. Our focus is on Passenger Intelligence: precise ridership data, intelligent analytics, and a deep understanding of the demands of public transportation.

Understanding urban mobility: data that counts

How many passengers are using the network? Where are vehicles most heavily utilized? Which routes reach their capacity limits during peak hours?

These questions are part of daily operations for transit operators. Answering them reliably requires more than experience: it takes precise, continuous passenger data. Our automatic passenger counting solutions capture boarding and alighting passengers accurately, creating the data foundation that planning, resource deployment, and funding decisions can depend on.

From sensor data to informed decisions

DILAX develops automatic passenger counting systems and software solutions for analyzing and applying this data. Our technologies capture passenger movements with high accuracy, continuously and in real time. We connect high-quality counting systems with intelligent software, turning raw data into clear analyses and reports.

This makes visible how passenger flows develop across the network, where capacity is used efficiently, and where service adjustments would be beneficial.

The insights gained provide a reliable foundation for:

  • Service and capacity planning
  • Revenue allocation and network settlement
  • Quality monitoring and reporting obligations
  • Managing disruptions and short-notice changes
  • The strategic development of networks and routes

We don't deliver raw data—we deliver reliable decision-making foundations that our customers can count on in daily operations and in long-term planning alike.

Passenger with a pram at an urban bus station—accessible everyday mobility in public transport

Our approach

Technology with a deep understanding of public transportation

Public transportation is complex. It operates in densely populated urban environments, subject to regulatory requirements, limited budgets, and high public expectations. Technology alone is not enough.

At DILAX, we see public transportation not just as a technical system, but as a public service that must work every day. We know the realities of operations: from peak hours and disruptions to reporting obligations.

This understanding shapes our solutions. We develop technologies that integrate into existing processes, support daily operations, and deliver data that can be relied upon in control centers, planning departments, and management. Our goal is not to increase complexity—it is to create clarity.

GDPR compliant

Reliability, quality, and data protection

Reliable passenger data is the foundation of trust—and trust is essential in public transportation. Decisions based on passenger data influence service, funding, policy, and ultimately millions of daily journeys.

Quality, transparency, and data protection are therefore not optional for us—they are fundamental principles. Our systems deliver traceable, statistically valid results and meet industry standards and regulatory requirements.

Data protection has been integral to our work from the very beginning. Our solutions follow the principles of data minimization, privacy by design, and data security. We process passenger data responsibly, with the awareness that behind every data point is a person.

With more than 30 years of experience, long-term customer relationships, and certified processes, DILAX stands for solutions you can rely on today and in the future.

Passenger with a pram looking at a real-time information display at a bus stop—passenger information as part of a user-friendly mobility infrastructure

Our network

Member of the INIT Group

As part of the INIT Group, DILAX is embedded in a strong international network for integrated IT solutions in public transportation. Together, we pursue a holistic vision of mobility—from planning and operations through to analytics.

For us, Passenger Intelligence means more than numbers. It is about enabling better decisions, supporting sustainable mobility, and strengthening public transportation as the backbone of livable cities.