If you contact us via our website, please also refer to our information for users regarding the processing of their personal data.

DILAX Intelcom AG, Kreuzlingen, CHE-102.897.075, is the data controller responsible for the processing of personal data.

The contact details for data protection matters are as follows:

DILAX Intelcom AG
Executive Management
Rheinstr. 8
8280 Kreuzlingen
E-mail: datenschutzbeauftragter@dilax.com

Your personal data is processed for the following purposes:

• To perform a contract or carry out pre-contractual measures (Art. 31 FADP, Art. 6 para. 1 lit. b GDPR);
• To contact you and for communication and marketing purposes, provided you have given your consent or we are otherwise entitled to do so (Art. 31 FADP, Art. 6 para. 1 lit. a GDPR);
• For identity and credit checks and debt collection measures (Art. 31 FADP; Art. 6 para. 1 lit. a GDPR);
• To prevent and detect misuse and to safeguard interests in potential legal disputes (Art. 31 FADP; Art. 6 para. 1 lit. a GDPR);
• For digitization (e.g. scanning incoming documents), IT testing and IT development (Art. 31 FADP; Art. 6 para. 1 lit. a GDPR);
• For reorganization, mergers, demergers, transformations and transfers of assets (Art. 31 FADP; Art. 6 para. 1 lit. a GDPR);
• To comply with legal obligations (Art. 31 FADP, Art. 6 para. 1 lit. c GDPR);
• For non-personal purposes such as statistical analysis and market research (Art. 31 FADP, Art. 6 para. 1 lit. f GDPR).

The following personal data is processed:

• Personal data: salutation, name, company name, e-mail address, country, industry sector, area of interest, customer number;
• Registration data: ID, password, security questions and answers;
• Data relating to orders, returns, warranty cases and the ordering process;
• Data relating to payment methods, financial data, creditworthiness and debt enforcement information;
• Any other personal data you provide to us.

Personal data may be disclosed to the following data controllers:

• Group companies;
• Auditors and consultants;
• Shipping companies (couriers and online shipping providers);
• Payment institutions;
• Debt collection agencies and law firms;
• Authorities and courts.

We have no influence on how these controllers process your personal data. Please consult the privacy policies of these third parties.

Personal data may also be disclosed to the following companies:

• Contact centers, survey and market research companies;
• Standard IT providers and IT service companies;
• Standard service providers such as accounting and archiving services.

Personal data is processed in Switzerland, in the member states of the EU and the EEA, in the United Kingdom and in Canada. These countries provide an adequate level of data protection.

Personal data may also be processed by our group companies and IT service providers, such as providers of IT systems, infrastructure or cloud services, in the United States. In such cases, we enter into the standard data protection clauses recognized by the Swiss Federal Data Protection and Information Commissioner (FDPIC) or ensure that appropriate binding corporate rules are in place.

We process personal data for contractual purposes for a period of 10 years (from the conclusion of the business relationship) after termination of the contractual relationship. Personal data processed for contact, communication and marketing purposes will be processed until you object.

You have the following rights under data protection law:

• Right of access;
• Right to rectification;
• Right to object to the processing of your data;
• Right to data disclosure or data portability;
• Right to withdraw your consent.

The law provides that these rights may be restricted in certain cases. If we process your personal data to comply with a legal obligation or to perform a contract, you may not restrict such processing. Any such restriction would result in termination of the contractual relationship.

You also have the right to contact the Swiss Federal Data Protection and Information Commissioner (FDPIC). Where applicable, you may also contact a European supervisory authority, in particular if a group company in the EU processes your personal data.

To exercise your rights, please contact us at the address stated above.