DILAX Citisense®

Managing with Precision

Passenger data analysis for efficient public transportation planning

Demand for public transportation is growing—alongside increasing complexity and limited resources. Sound planning and efficient operations in this environment require more than experience alone: reliable data and intelligent analytics.

DILAX Citisense® is the analytics and reporting software for public transportation. It connects passenger counting data with timetable, ticketing, and operational data to form a comprehensive data foundation, turning it into clear analyses, forecasts, and actionable insights. The result is a reliable picture of actual passenger behavior—as the basis for operational management and strategic planning.

Passenger walking through an urban metro station corridor—everyday urban mobility in public transport

From data to decisions

Collect data → Process information → Generate knowledge → Make better decisions

Key features

Analytics & Reporting: Understand demand, deploy resources purposefully, increase efficiency.
DILAX Citisense® analyzes passenger data across routes, trips, time periods, and vehicles. Demand trends become visible, resource deployment can be optimized precisely, and service quality improves sustainably.
Pattern Recognition: Analyze utilization for forward-looking transportation planning.
By combining historical data, advanced analytics methods, and machine learning, DILAX Citisense® identifies patterns and trends across the network. Over- and underutilization become visible early, providing the foundation for service adjustments, capacity planning, and the strategic development of routes and networks.
Real-Time Information: Stay on top of current events and respond quickly.
With real-time data, transit operators maintain oversight even when circumstances change at short notice. Fluctuations caused by disruptions, events, or seasonal effects become transparent—enabling fast, fact-based decisions in daily operations.

Flexible, modular, future-proof

DILAX Citisense® is modular by design and adapts to individual requirements. The software integrates into existing system landscapes and scales with the needs of the organization.

Technical Features

Web-based dashboards (e.g., Power BI, Kibana)
Comprehensive reports with statistics, forecasts, and real-time views
Integration of diverse data sources (timetable, ticketing, operational, and contextual data)
Simulation and machine learning
Standard interfaces for easy system integration

Your Benefits